Q: When can I expect my order to arrive?
We aim to dispatch orders within 48 working hours (orders are usually dispatched by the end of the work day after the order). Courier deliveries take up to 3 working days. So, for the majority of orders, you will receive your goods within 5 working days of placing an order. Please feel free to contact us if you have not received your order within this period. Deliveries are made between 8.30am and 5.30pm on Monday to Friday. Please ensure someone is available to receive your delivery, or advise us of where your order may be left safely (such as in a garage or with a neighbour).
Q: How much does delivery Cost?
Most items are delivered via courier; however, some smaller items are posted by Royal Mail. We are constantly reviewing our postage and packing (p&p) charges and aim to keep them as low and as fair as possible.
Courier charges are calculated by weight, however, if you order two or more heavy items, the p&p cost will not double or triple but simply rise in line with our courier’s charges. For example, the p&p cost for one case of beer is £12.75, while the p&p cost for two cases is £21.00, and the cost for three cases is £29.25.
Q: Will I receive a confirmation of my order?
Yes – an automated email will be sent to you summarising your order.
Q: How is my beer delivered?
Except for very small items, which may be posted by Royal Mail, orders are sent via the courier company APC.
Q: I am ordering a Polypin for a special occasion - Can I request a delivery date?
Yes you can, but to ensure you ale is in perfect condition when you serve it, we suggest you chose a delivery date 24 to 48 hours before your event to give it time to settle. Please advise us of your preferred delivery date and any other delivery details in the Comments and Delivery Instructions box at the base of the online checkout page.
Q: What should I do if I have a problem with my order?